Shipping policy

Processing Times

All Clarabelle Skincare products are handcrafted in small batches in South Australia. Orders are typically packed and dispatched within 1–3 business days.

Shipping

We ship Australia-wide using tracked shipping. Once your order has been dispatched, you'll receive a tracking number via email.

Returns

Due to the nature of our skincare products, we are unable to accept returns or exchanges for change of mind. If your order arrives damaged or incorrect, please contact us within 7 days of delivery and we'll make it right.

Product Information

Our products are made with natural ingredients. Variations in colour, scent and texture may occur between batches—this is completely normal and does not affect product quality.

As with any skincare product, we recommend performing a patch test before first use. If irritation occurs, discontinue use.

Orders

If you need to make changes to your order, please contact us as soon as possible. Once an order has been dispatched, we may not be able to make changes.

Contact

If you have any questions about your order or our products, we'd love to help. Contact us via our website or email, and we'll get back to you as soon as possible.